A Leicestershire based agency that had been running for some years. Web projects ran grossly over budget. None existent quality control procedures meant clients were never retained. There was so much technical debt, that their Lead developer spent all their time putting out fires on existing project, and was unable to service new work. Bringing me in, was by all admissions, a last ditch attempt to turn their fortunes around.
These processes and protocols allowed us to minimise human error, write better code, keep clients happy, and ultimately made substantial increases in the businesses profitability.
These guys were originally using their own bespoke CMS. This was a source of a lot of theirs, and their clients misery. We put in place a plan to phase the custom CMS out in favour of OpenSource frameworks; WordPress, Magneto and Laravel.
The documentation put in place helped prevent feature creep and manage the clients expectations of the QA process from the outset.
To back this up, i put in place a thorough regime of quality assurances.
Coding was part of my everyday duties. Although I spent a lot of my time planning projects, setting the foundation, before briefing and managing other members of the team and a trusted bank of freelancers and contractors.
I worked with clients at every level: being involved in initial meetings, writing functional and technical specs, overseeing the build of a project right through to launch and aftercare. This was all greatly aided by the aforementioned processes and protocol.
I managed the professional development of the developers at the agency, training them in current technologies.
My contributions allowed the agency to win bigger projects and increased profitability of the company.
References from this Agencies creative director are available on request.